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Work Zen

A mobile application supporting positive work-life balance, helping to take care of a healthy posture and building positive habits, thanks to personalized sets of exercises and activities tailored to personal needs and the rhythm of the day.

Client

Date

Project type

Project scope

SWPS

June 2021

UX / UI design

Prototype

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Discovery / Research methods

10 interviews

Individual in-depth structured fields with home office employees and physiotherapists.

desk research

In the areas of health and workplace ergonomics.

Analysis of market solutions

Analysis of trends and solutions already available on the market that respond to similar problems / have a similar value proposition.

Usability tests

Testing screens and application flow for usability and bug detection.

IDI - our research questions:

  • With which prproblems and challenges faced by remote workers while working from home during the pandemic?

  • What is their idea of a healthy lifestyle working from home? What is the quality of life for them?

  • home statework environment - how do the environment and ergonomics affect health and well-being?

  • How is the role of the employer in ensuring the comfort of working from home perceived?

  • Physiotherapists: What aspects contribute to the comfort of sitting work and how to deal with itand work?

Discovery / Insights from research

People working from home have trouble making a livingwork-life balanceand taking time for yourself.

Thinking about correct posture and workplace ergonomics beginsonly when there is pain.

Lack of knowledge / motivation / time to proactively act in the area of your health andbuilding habits.

Lack of movement and systematic rituals –the need for motivation and commitment- so far, often acting on the basis of "splits".

They needpersonalized solutionsadapted to the unique mode of the day

and health condition.

Home office employees are rarely equipped by their employers with tools and knowledge
about howcreate an ergonomic space
to work at home
.

Who did we design for?

Work Zen_eng.png

?

How might we?

How can we help Kasia in making it
healthy habits and maintaining proper
posture in front of the computer so that her
the comfort of working in the home office was higher than in the office?

Value proposition

Support in systematic prevention.

Organization of a healthier working day at home (physically and mentally).

Analysis of market solutions

Market Observation Conclusions 

We noticed a gap in the market between solutions
in the areasports(focus on results, measurability, performance), solutionswellbeing(mindfulness, healthy sleep, breathing, and solutions in the area of health (telemedicine, booking appointments). Almost none
of the available solutions do not directly affect the context of the working environment or working from home.

Several apps on the market dealing with the topichome office(Office Life, Sedentary reminder) have a very narrow range of functions (basic exercises, reminder) and do not include contact with a living person and specialist support in the field of activities performed.

Work Zencombines these areas, thus giving a new value proposition at the junction of lifestyle and health
and self-improvement.

Solution

Work Zen is an application supporting positive work - life balance, helping to take care of a healthy attitude and building positive habits, thanks to personalized sets of exercises and activities tailored to personal needs and the rhythm of the day.

Customer Journey

Usage scenarios

I have back pain

I fill in the questionnaire and I get a set of exercises adapted
to me.

I use a basic exercise program.

I can see the first effects.

I want to get rid of the pain faster and more effectively, I reach for the support of a specialist and switch to a premium package.

I achieve better results under the supervision of a physiotherapist.

I act preventively

I fill out the questionnaire and get a set of exercises adapted to me.

I use a basic exercise program.

I adjust the workplace
ergonomics at home.

I can see the first effects of regular work and changes in everyday habits.

I am entering a recovery program with a physiotherapist

I am completing the questionnaire on the recommendation of a doctor.

I want to improve my condition under the supervision of an expert, I am switching to the premium version to be with him
in constant contact.

I get tailor-made sets of exercises from my physiotherapist.

I use chat and video calls for contact.

Together with an expert, I manage the goals achieved and the exercise calendar.

Content structure

content_structure.png

Prototype / main screens

Usability test results

We conducted a usability study of the application with 4 people working remotely. We tested a clickable prototype created in Figma by asking respondents to complete the following tasks:

  • Register with an email

  • Complete the introductory survey

  • Do the exercises

  • Take advantage of specialist advice and make an appointment

  • Answer the question: What do you think about the tested solution, is it valuable to you?

Conclusions from the prototype tests + planned improvements 

  • The very concept of the application and the value proposition is understandable and very positively received by the respondents.

  • Increasing the clickability of areas (users did not click directly on the arrow, but also on the text next to it to move on).

  • More precise determination of areas to work on the body map in the survey (“why are there no hips?”, “is it upper or lower spine?”).

  • Expanding the workplace ergonomics advice section based on data e.g. height  ("Great, I want more! I had no idea about that").

  • Optimization of the feedback system ("Every time you ask me for a rating? It tires me").

  • Improving long-term commitment at the basic level. Respondents indicated a limited number of functions that could be exhausted without constant updating of the content. Solution: cyclical addition of new content and activities for both two levels of the application.

Project timeline - from idea to prototype

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